Apple Loading Issues, Device Troubleshooting

If your App has difficulty loading, it hangs, or you cannot do an inspection, these instructions will assist you in troubleshooting your Apple phone or tablet.

1. Ensure your device's operating system is up to date. 
   
   1. Click on the Settings app.
   2. Click on General.
   3. Click on Software Update.
   4. A message will inform you if your software is up to date. If the software is not up to date, you must upgrade to the latest version.
   5. Ensure Automatic Updates are turned on.  

1. Ensure you are running the latest version of WalshQA. 
   
   1. You can see the Walsh App version number at the top right-hand corner of your dashboard screen, next to your user role, to see if you are running the latest version of WalshQA.  

1. Clear your web browser cache. 
   1. Open the Settings app.
   2. Click on the Safari.
   3. Click on Clear History and Website Data.

1. Close the WalshQA Application and reopen it.
   
   1. Double click the Home button to open up the list of active running apps.
   2. Swipe up close out the WalshQA window.

1. Restart your device.  
   
   1. Hold the Power button on the top right-hand side to turn off the tablet/phone. 
   2. Follow the instructions until the device is fully turned off.
   3. Hold the Power button on the top to turn the device back on.

1. Ensure your device is connected to a reliable and stable Wi-Fi connection. 
   1. Open the Settings app.
   2. Click on the Wi-Fi.
   3. Make sure Wi-Fi is turned on.
   4. Make sure a reliable and stable Wi-Fi network is connected.
   5. If Wi-Fi is not connected, select an available Wi-Fi network and enter the Wi-Fi password.

   

1. If you are using the WalshQA home screen shortcut, delete the shortcut and reinstall.  
   
   1. To delete the app, hold down on the App icon until it starts to shake.
   2. Click on the X icon to remove the App.
   3. Click here for instructions on how to Install the Walsh App for Apple devices.

Are you still experiencing issues? Click here to learn how to contact the Walsh Customer Support Team.

Summary

If you are experiencing issues while performing an inspection on your Apple device, follow some of these tips in order to troubleshoot your devices.